Returns & Exchange
We need you to be happy with us, that is why we offer an amazing (O) returns policy and warranty!
New and Unused Items
Firstly for new and unused products in their original retail packaging we offer a 30 days full refund or exchange policy including shipping costs.
Not happy with your item after use, that's fine just let us know within 14 days and we will exchange or refund your item free of charge - original delivery/courier costs and return postage will not be refunded.
What does that mean?
You can return anything for any reason, even if you just didn't like it, including if it's been opened, worn or used. You will get an immediate replacement (if in stock) or full refund depending on your choice.
How to return an item
- Email us at firstname.lastname@example.org with your name and order number and reason for return. You will be given the return address and reference number.
- Package your items(s) - Package your items securely and include your returns reference number. If returning used items please remember to clean anything that needs it.
- Post the Item(s) - Please do obtain a certificate of posting from your postal service.
Your return will be processed and a replacement or refund for products will be arranged within two days of us receiving your returned items.