When is my order despatched?
Before 3pm Monday to Friday your order is despatched the same day. After 3pm your order is dispatched on the next working day.
|Order Placed||Order Despatched|
|Before 3pm Monday - Friday||Same Day|
|Between 3pm Friday and midnight Sunday||Following Monday|
UK Delivery Options
We use Royal Mail & DPD Courier to deliver your order. All orders are dispatched the same day when ordered before 3pm GMT Monday to Friday (excluding bank holidays and Christmas).
|Royal Mail Tracked 48||2-3 Working Days||£2.45||FREE Over £19.99|
|DPD Next Working Day||1 Working Day Guaranteed||£4.95||FREE Over £69.99|
What happens if I am out when my delivery arrives?
Royal Mail: If you are not in when the parcel arrives Royal Mail will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.
Courier: If you are not in when the parcel arrives the courier will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us.
What if my order is late?
If your order has not arrived after 5 days then please contact us straight away at firstname.lastname@example.org
We offer a 30 day no quibble returns policy, even if the product has been opened and used - please see our returns page for more information.